Starlink Flat HP Setup Guide- Roof Mount Commercial Facilities

REQUIRED PPE & TRAINING 

• Hard hat, OSHA 29 CFR 1910.135
• Steel-toe shoes, OSHA 29 CFR 1910.136
• Hi-visibility work vest
• Fall Protection Harness, OSHA 29 CFR 1910.140 (for sites without stairwell to roof)
• Fall Protection Lanyard, OHSA 29 CFR 1910.140 (for sites without stairwell to roof)
• Safety glasses, OSHA 29 CFR 1910.133
• Ear plugs, OSHA 29 CFR 1910.95 (available at site)
• Hair net (available at site)
• Fall Protection Training Certificate, OSHA 1910.66 (for sites without stairwell to roof)
• Competent Person Training Certificate, OSHA CFR29 1910 (for sites without stairwell to roof) 

REQUIRED TOOLS

• Laptop, & Smart phone with Starlink App installed
• Cordless drill with standard bits
• Phillips head screwdriver
• Hex keys: 3/32” , 5/32” , 3/16”
• Spade bit: 1”
• Small bubble level & thin tip marker
• 8 ft tall scissor ladder
• Measuring tape
• Drill bits: 2mm (3/32”), 6.5mm (1/4”), 8mm (5/16”), 13mm (1/2”)
• 6 standard concrete cinder blocks (for NPR mount)
• Wrench: 5/16”, 7/16”, 3/4”
• Socket wrench with standard socket set
• Bag of 16-18 inch long cable ties
• Small bubble level
• Label Maker

SIMETRY SUPPLIED EQUIPMENT

• (1) Starlink Flat HP Kit
• (1) NPR6B Non-Penetrating Roof Mount
• (1) NPRMAT8 Rubber Mat for NPR mounts
• (1) Flat High-Performance Pipe Adapter
• (2) 1”dia silicone cable grommet, inside Starlink box

WHAT’S IN THE STARLINK BOX

1. Download the Starlink App: Scan the QR code 
2. Facility Check-in
   1. Upon arrival at the scheduled hard-start time, check in with location contact listed in the work order.
   2. If required, complete site HSE orientation and any JSA forms. Upload photo of all completed JSA forms to the Work Order.
3. Confirm Starlink Mounting Location
   1. Most commercial building IT rooms have a dedicated HVAC system. Installers should position the Starlink and mount on the roof near the IT room HVAC system and route the Starlink cable into the building along the same path of the HVAC lines.
   2. The factory Starlink cable is 25m (82’) in length. Longer cable options are not available. Taking into account a service loop at the Starlink, ensure that the distance of the cable run between the Starlink and PSU mounting location will not exceed 25m (82ft) .
   3. Open the Starlink App. If this ithe first time using the App, follow the prompts to allow it to use your phone’s location and Camera. In the App, use the “Check for Obstructions” tool to find an install location with minimal obstructions that will deliver the best service. For best results, Starlink should be install on a flat surface. If you are unable to download the App, find a location outdoor that is flat and has minimal obstructions to view the sky:                                   
   4. Radio Interference: Starlink transmits and receives signals in the Ku-band spectrum. At a minimum, Starlink should be installed 1 meter or futher away from other RF-emitting antennas. Prior to final installation, we recommend turning on the Starlink while using any other radio devices that will be nearby to ensure all devices continue to operate as designed. Install your Starlink at a reasonable distance from these devices if interference occurs. 
4. Secure Pipe Mount to Starlink Wedge Mount
   1. Remove the Flat HP pipe adapter and grey wedge mount from the boxes. Set the pipe mount inside the center of the wedge mount as shown in the image and secure the two pieces together with the included allen bolts and washers. Set the assembly aside. 
5. Install Shoulder Bolts
   1. Place the Starlink face-down on a clean surface free of debris. Gather the included Loctite and allen head shoulder bolts. Wet shoulder bolt threads with the thread locker and install into threaded holes near the antenna cable port. Use an 1/8” hex key to tighten the bolts 90%. 
6. Lock Starlink onto Wedge Mount
   1. Align the antenna shoulder bolts into the keyway on the bottom of the wedge mount assembly. Push down and slide Starlink forward to lock it into place.
   2. The Starlink cable connection port should be on the same side as the shoulder bolts.
7. Secure Starlink to Wedge Mount
   1. Wet threads of the 12.7 mm (0.5 in) socket head bolts with thread locker and install into the two remaining holes to secure Starlink. Use the 3/16 in hex key to tighten screws to snug plus 1/4 turn. Do not overtighten. Ensure you are using the 12.7 mm (0.5 in) length bolts, as longer bolts can damage Starlink. Set the assembly to the side and use caution to prevent scratching the top of the Starlink. 
8. Assemble & Position Non-Penetrating Roof Mount
   1. Carry or lift the six cinder blocks, roof mount, Starlink, and Starlink cable up to the roof and to the planned Starlink location using the facility’s roof stairwell (or a telescoping boom lift if the site survey identified it is necessary).
   2. Any technicians using a boom lift supplied by Simetry must use an OSHA-compliant fall-protection harness and lanyard. In case of a lift malfunction or a fall, the technician must ensure that another competent person is observing the lift from the ground.
   3. Assemble the non-penetrating roof mount per the instructions in Appendix A in this guide. If the roof is not level, adjust the mount position of the center support arms and check with a bubble level to ensure that the mast is vertical. 
   4. Lay out the included NPRMAT8 protective rubber mat on the roof and position the mount on top of it. The mat prevents damage to roof membranes over time.
   5. Place the six standard cinder blocks inside the mount rails as shown in the image to weigh down the assembly. 
9. Secure Starlink to Pole
   1. Gather the Starlink with pole mount assembly. Before mounting the Starlink, check both sides of the mounting mast with a bubble level to ensure that it is vertically straight. Adjust if necessary.
   2. Slide the pipe adapter atop the pole as shown in the image. To prevent damage, make sure to leave space between back of the Starlink and top of the pole. Use of a work glove should create enough space. Tighten the set screws using the Allen wrench included in the pipe adapter kit. Remove the glove.
   3. Before final tightening, rotate the Starlink so the cable port is facing north at sites in the northern hemisphere and south at sites in the southern hemisphere. 
10. Connect Starlink Cable to Starlink
    1. The Flat High-Performance 25m Starlink cable is proprietary. The smaller end connects at the PSU inside the facility and the larger end connects at the Starlink.
    2. When planning the cable route, leave enough slack at the Starlink to secure the cable to the mount and provide for a service loop beneath the Starlink.
    3. Plug wide end of the the Starlink cable into the port on the bottom of the Starlink. Ensure the cable is fully plugged in and push the latch into locking position until you hear or feel a click. Use cable ties to secure the cable to the mast pole and ensure a service loop is made below the Starlink to prevent cable tension at the connection point.
    4. To prevent it from moving due to wind shear, use cable ties to secure the cable to the mount frame. Then route the cable from the Starlink mount over to where the roof penetration will occur. 
11. Route Starlink Cable into Building
    1. Never drill through the membrane of a commercial roof, as doing so may void any existing warranties. Identify an existing j-pipe or cabling window for the HVAC lines that penetrates the roof.
    2. Option 1, PVC J-Pipe: Dis-assemble the PVC joints and slide them apart. Pull the Starlink cable through the joints. If the building has a drop ceiling void that can be accessed from below, drop the Starlink cable down into the roof void. Re-assemble the j-pipe to its original condition.
    3. Option 2, Cabling Window: Some sites will have a cabling window filled with tar or self-leveling sealant. Using a drill bit or push rod, make an opening in the tar or sealant. Be extra careful not to damage any other lines during this process. Route the 25m Starlink cable into the building. Use a tube of roofing sealant or the included silicone to seal up any openings that result from the cable install.
    4. Option 3, Rigid Duct Box: Many sites have a duct box as seen in the below images where the IT room HVAC lines enter the building.
       1. Make an opening in the caulk / sealant and push all the Starlink cable into the building. Use the included silicone to re-seal the entry point. 
       2. If the Starlink cable cannot be routed through existing caulk, perform the below steps.
          1. Included in the Starlink kit are qty two (2) 1” OD rubber cable grommets and a tube of silicone. These are available for use to ensure the Starlink cable is not chaffed and the building penetration is watertight upon install.
          2. Drill new penetration into side of the duct box using a 1” spade or step bit.
          3. Break open the cable grommet and slip it over the cable.
          4. Insert the grommet into the new hole and seal the exterior edges with silicone. 
12. Route Starlink Cable into IT Closet
    1. Ideally, the PSU is to be mounted in the IT closet on the wooden backerboard that is behind or nearby the IT racks, example images are below. Use glow sticks and a ladder to remove drop-ceiling tiles and route the cable into the IT closet. Make sure to re-install any ceiling tiles. 
13. Power Supply Unit Install
    1. Starlink Flat High Performance includes a proprietary 5-meter (15ft) ethernet cable for connection to third-party routers. If the site survey determined that a longer factory ethernet cable is required, Simetry has shipped it to the site.
    2. In IT rooms, a rack shelf or the demarcation backboard is an ideal PSU mounting location. 
    3. Remove the power supply from its mount and select a mount location no more than 1.8 m (6ft) away from a 110vAC power source. Checking for straightness, mark the location of the two holes on your Power Supply Mount using a pen or pencil.
    4. Plywood Backboard
       1. Holding the mount in place, screw the included mount screws into the backboard until securely attached.
    5. Sheetrock Wall
       1. Drill pilot holes with a 8mm (5/16 in) drill bit. Insert the included wall anchors until they are flush. Place the wall mount over the anchors and screw the mount into the wall until securely attached. 
14. Power Up & Commissioning
    1. Simetry has already activated the Starlink on a Priority service plan and enabled the Public IP option. Plug the Starlink cable, AC power cable, and Ethernet cables into the PSU. Slide the power supply into the mount, making sure the top clip snaps into place. 
    2. Connect the AC power cable to the IT closet 110vAC power source or UPS power distribution unit.
    3. A white LED on the front of the PSU will light up. Starlink Flat High-Performance takes 4 to 7 minutes to calculate orientation and enter the network. After 7 minutes, contact either of the Simetry so we can verify the system is online and connected to the network. 
       1. phone: 1-833-746-3879        
       2. email: support@simetry.com 
    4. Connect the ethernet cable to your laptop and browse to the web-based Cloudflare Speed Test tool. Perform a speed test and upload a screen shot of the results to the work order. If speed tests are successful, the Starlink is now active and ready for connection to a third-party router. 
    5. Finish installation by running the Ethernet cable through existing raceways and into the IT rack where the client’s Cisco ISR-4xxx routers are located. Use a label maker to tag the end of the cable “Starlink WAN”. Unless instructed otherwise by Simetry, loop up and secure the cable slack and leave it hanging in front of the customer routers.
    6. Clean up all work areas, remove all trash, and depart.
15. Can’t get online?
    1. Make sure the cables are securely plugged in and there’s no damage or kinks.
    2. If you are still unable to connect to the internet, contact one of the Simetry personnel listed above for further guidance.