TABLE OF CONTENTS

• Contact SIMETRY Support
• About eSIM on iPad
  • What is an eSIM?
  • What is eSIM on iPad?
• Requesting an eSIM activation
• How to set up an eSIM on
  • What you need
  • Scan a QR code

Contact SIMETRY Support

Our support team is available 24/7 to assist you with any cellular connectivity issues.

1.    You can email us via support@simetry.com. 

2.    Call us at 1-833-746-3879.

3.    Contact your account manager Victoria Ortega via vortega@simetry.com or 1-832-219- 4124.

About eSIM on iPad

Learn what an eSIM is, and how to set up an eSIM on your iPad.

What is an eSIM?

An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM.

What is eSIM on iPad?

An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM. You can install eight or more eSIMs on an iPad and use two phone numbers at the same time.

Requesting an eSIM activation

SIMETRY will need the following information to process your eSIM activation request:

• The iPad model.
• IMEI 1 and/or IMEI 2 for your iPad.
• The eID and serial number of your iPad.

(Go to Settings > General > About and look for any numbers under EID)

• The agent that the iPad has been assigned to.
• Confirmation that the physical sim slot isempty.
• Once activation is complete, the agent must download and install the eSIM profile within 30 days.

Once this information has been recorded in our shared with SIMETRY by Opendoor, the agent will receive a set of AT&T and T-Mobile eSIM profile QR Codes.

Please feel free to contact SIMETRY Support or your account manager for any questions or issues that may arise.

*Once activation has been confirmed by SIMETRY, set up the eSIM profiles on the iPad. It is best.

to download each profile individually and wait for them to be completed before beginning the next.

How to set up an eSIM on

Setting up your eSIM is usually just a matter of turning on your new iPad and following the onscreen instructions after following one of the methods described in this section.

What you need

• Your new iPad needs to be connected to a Wi-Fi network.
• An active cellular plan and eSIM on your iPad from SIMETRY.
• Your iPad needs the latest version of iOS.

Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Opendoor IT.

Scan a QR code

*Please note, T-Mobile and AT&T activations require a QR code to activate an eSIM.

If your device is not prompted for eSIM Carrier Activation, you can scan a QR code from either Verizon, T-Mobile, or AT&T instead.

To activate your eSIM while setting up your iPad:

1. When you get to the Set Up Cellular screen, tap “Use QR Code.”
2. Follow the onscreen instructions.

To activate your eSIM, after you have set up your iPad, use the QR code below. You will find your T- Mobile and AT&T QR codes within the email from SIMETRY Support. Follow these steps:

1. Open the Camera app and scan your QRcode.
2. When the “Cellular Plan Detected” notification appears, tap it.
3. Tap “Continue,” at the bottom of the screen.
4. Tap “Add Cellular Plan.”
5. Tap “Continue,” at the bottom of the screen.
6. Run a speed test on your iPad to check its cellular connectivity. If cellular connectivity is not able to access the internet, please contact SIMETRY.
7. If the plan you activated replaces a previous eSIM. Then restart your iPad. Continue from here if necessary.
8. Turn Airplane Mode on and off.
9. Go to Settings > Cellular and check if the number you are trying to activate is displayed. If it is, turn off the line and then turn it back on again.
10. Restart your iPad.

If you still cannot set up your eSIM, contact SIMETRY.