Bulk Operations: A Quick Guide for My Webbing Users

Revision: V23.1, August 2023

www.webbingsolutions.com

1. What is a Bulk Operation and What is it Used For?

A Bulk Operation is used to implement multiple changes at once for more than one SD (Service Device). The principle is to download a CSV file as a template, complete it with the required data, and then upload it back to the My Webbing portal to apply the changes to multiple SDs simultaneously.

1.1 What Can Be Done With a Bulk Operation?

• Create or Close an Internal Order (IO)
• Manage Devices (e.g., product changes, status updates, assigning branches)
• Set or Remove Usage Controls

1.2 How to Create a Bulk Operation

Follow these steps from the dashboard:

1. Navigate to Services > Bulk Operation.
2. Click on Manage (located on the right side of your screen) and then click on Add Bulk Operation.
3. Select the action you wish to apply.
4. Download the relevant CSV template and complete it according to your needs.
5. Upload the completed file back into the My Webbing portal.
6. Click on Continue to initiate the bulk operation.

Once the operation is executed, return to the Bulk Operation page to check the status. If there are any errors, the number of SDs that failed will be displayed in red. Clicking on the Bulk ID will show the detailed error messages and reasons for failure.

2. Types of Operations That Can Be Done with Bulk Operation

2.1 Close IO (Internal Order)

Main Goal: To remove an assigned internal order.

Include one (or both) of the following in the CSV template (mandatory):

• SD (Service Device)
• ICCID/IMEI

2.2 Create IO (Internal Order)

Main Goal: To create an internal order for SDs.

The CSV template should contain:

• SD/ICCID/IMEI
• Account ID (numbers only – do not include letters)
• Order Reference

The Account ID can be found under Account > Accounts in My Webbing and can also be exported to CSV.

2.3 Manage SD

Main Goal: To change the product (data plan), activate or suspend SDs, and update branch assignments.

The CSV template may include the following fields (depending on the action):

• SD/ICCID/IMEI (mandatory)
• Product (Product ID provided by Webbing)
• Target Date (for future changes, formatted as dd/mm/yyyy)
• Service Plan (Service Plan ID/Number)
• Status (Activate/Suspend)
• Branch (Branch ID; numbers only, without “B”)

Example: To activate SDs on PRD 8888 on July 14th and assign them to branch 51224.

2.4 SD Usage Control

Main Goal: To add or remove a usage control that limits, blocks, or sends notifications based on data usage.

The CSV template should include:

• SD
• Usage Control ID (found under Services > Usage Control)

To remove a usage control, replace the Usage Control ID with “0”.

If you need assistance, please contact your Customer Success Manager (CSM) or the support team at level2@iamwebbing.com.