My Webbing Admin Guide (V21.3, December 2021)

Source: www.webbingsolutions.com

1. Introduction

Webbing delivers innovative enterprise-grade global connectivity and IoT services. With a secured network of 600+ mobile carriers across more than 200 countries, Webbing ensures superior data connectivity between businesses, people, and things worldwide.

The My Webbing portal is the primary management interface for all Webbing services. It provides customers access to administrative settings, real-time data usage monitoring, support case management, and other key product features.

2. General Definitions

• SD (Service Device): A representation of a device/SIM including its current product (data plan). The core component for reports, settings, and billing.
• ICCID: Integrated Circuit Card ID – the identifier for the subscription/profile (usually 18-20 digits).
• IMEI: The unique device identifier (typically 16 digits).
• APN: Access Point Name – required on the device to activate a data connection with the carrier.
• MCC: Mobile Country Code.
• MNC: Mobile Network Code.
• VPLMN: Visited Public Land Mobile Network.

3. Login

Access the My Webbing portal at: https://my.iamwebbing.com

If you forget your password, click on the "Forgot Password" link and enter your registered username. A reset link will be sent to you. For forgotten usernames, please contact csm@iamwebbing.com.

4. Dashboard Menu

The Dashboard gives a summary of key metrics and trends:

• Usage: Displays total data consumed. This is affected by filters such as date range, branch, and data plan.
• Device In-Use | Active: Shows the number of SIMs that have consumed data and the SIMs that are allowed to connect.
• Total Devices: Displays the total number of SIMs. This figure reflects yesterday’s data and is not affected by the date range.
• Monthly Trend: Presents a 6-month trend of data usage and active devices.
• Global View: Shows data consumption by continent and country. Clicking on a continent reveals a country breakdown.
• Devices by Status: Categorizes SIMs into statuses (Inactive, Active, Suspended, Deactivated). (Note: This always shows yesterday’s numbers.)
• Daily Trend: A 30-day trend of usage and active devices.
• Top 10 Consumers: Lists the SIMs with the highest data consumption.
• Open Cases: Displays all support cases currently being handled (access limited to users managing cases).

5. Devices Menu

The Devices Menu lists all Webbing devices and SIMs in your organization, showing their status, assigned plan, and account/branch details. You can filter the list using various parameters (such as serial number, IMEI, ICCID, device type, status, branch, etc.).

Device Details

• SD Details: Includes SIM configuration, live data, orders, plans, usage, alerts, and internal orders.
• Create Case: Use the “Create Case” button (available on every device page) to open a support case for that specific device.

6. Service Menu

The Service Menu provides access to additional functionalities:

• Send SMS: Send SMS messages to devices for alerts or configuration assistance.
• Bulk Operation: Apply changes to multiple devices or SIMs simultaneously using CSV uploads.
• PMC: Manage PMC SIM settings (specific for WebbingCTRL SIM cards).

7. Accounts Menu

The Accounts Menu allows you to manage user accounts. Accounts can be assigned to devices, and each account can belong to only one branch. User accounts cannot be deleted via the portal; for deletions, contact Webbing support.

8. Internal Orders Menu

Internal Orders are used for assigning accounts to a SIM (SD). This record-keeping tool helps categorize devices by tracking which devices have been delivered to users.

Internal orders can be created individually from a device’s details page or in bulk via the Bulk Operations section.

9. Reports Menu

The Reports section enables you to generate various reports based on your organization's usage:

• Tools Button: Export any report to CSV for further analysis.
• Reports available include those on Countries, Carriers, Internal Orders, Usage, Total & Application Types, etc.

10. Support Menu

The Support Menu displays all opened support cases. You can view case details by clicking on the Case ID and create new cases using the "Create Case" button.

11. Logs Menu

Access the Logs Menu to view network events and logs:

• Network Events: Dive into detailed mobile signaling information (e.g., registration, accounting, location updates).
• Network Events Filters: Filter events by type, status, sub-status, source, etc.

12. Contacting Support

For any issues or additional assistance, please visit the My Webbing portal at http://my.iamwebbing.com/ or contact Webbing Support.

For further details, visit www.webbingsolutions.com.