Webbing Help Center User Guide 2025

Streamlining Global Data Connectivity

Introduction

This guide is designed to help you navigate Webbing’s Help Center powered by the Zendesk Support platform efficiently and to maximize your customer support experience. With the Help Center, you can:

• Submit and track support tickets
• Access a comprehensive knowledge base
• Communicate seamlessly with our support team
• Find quick solutions to common issues

This guide provides step-by-step instructions to ensure a smooth and effective support experience. If you have any questions or need assistance, our support team is always available.

NOTE: As part of the migration process, your open tickets will be moved from MyWebbing to Zendesk. Additionally, please use support@iamwebbing.com to contact Customer Support, as this will automatically create a case in the new Help Center.

Accessing the New Help Center

1. Log in to MyWebbing using this link.
2. Click the Support menu option on the left-hand side.
3. Click Open Zendesk Support Portal. A new tab will open displaying your My Activities page, where you can manage your existing tickets.

Creating a New Ticket

1. Follow the steps outlined in "Accessing the New Help Center."
2. Click the Submit A Request button at the top left corner of the screen.
3. Complete the required fields to submit a ticket. Once submitted, the request is sent automatically to the appropriate Webbing team.
4. Alternatively, email support@iamwebbing.com to create a ticket. Ticket updates and further replies will be managed in the same email thread as well as within the Help Center.

Managing Existing Tickets

1. From anywhere in the Help Center, click your profile icon in the top-right corner.
2. Select My activities from the drop-down menu to view your existing tickets, tickets you’re CC’d on, and tickets created by others in your organization.
3. Click on a ticket subject to open it. You can add updates and attach files using the text box provided.

Searching for Help Articles

1. From the Help Center homepage, use the search box to type in keywords.
2. The search will recommend articles as you type. If the article you’re looking for isn’t suggested, press Enter to view a full list of results.

©2025 Webbing. All rights reserved. All other company and product names used herein may be the trademarks of their respective companies. For additional details, please visit www.webbingsolutions.com.